Privacy Policy

Sleep Hack Privacy Policy

We understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our services (including the supply of our products) and website Services. In this Privacy Policy, we, us, or our means SleepHack operated by sole trader Alexander Swan (ABN: 41965995393).

This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In addition to Australian laws, individuals located in the European Union (EU) may also have rights under the General Data Protection Regulation 2016/679 (GDPR). Appendix 1 outlines the additional rights of individuals located in the EU as well as how we process the personal information of those in the EU.

Personal Information

The types of personal information we may collect about you include:

Images of you;
Your social media profile details;
Your contact details, including email address, mailing address, street address, and/or telephone number;
Your credit card or payment details (through our third-party payment processor);
Your preferences and/or opinions;
Information you provide through customer surveys;
Details of products and services we have provided or that you enquired about, and our response to you;
Your browser session, geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behavior;
Information about your access and use of our Services, including Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider;
Additional personal information you provide to us directly or indirectly through your use of our Services, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information; and
Any other personal information requested by us and/or provided by you or a third party.

We may collect this information directly from you or from third parties.

Collection and Use of Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:

To enable you to access and use our Services, associated applications, and social media platforms;
To contact and communicate with you;
For internal record-keeping, administrative purposes, invoicing, and billing;
For analytics, market research, and business development, including to improve our Services;
To run promotions, competitions, and/or offer additional benefits to you;
For advertising and marketing, including to send promotional information about our products and services;
To comply with our legal obligations and resolve disputes; and
If you have applied for employment with us, to consider your application.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

Third-party service providers for services such as IT, data storage, web hosting, server providers, marketing, professional advisors, and payment systems operators;
Our employees, contractors, and/or related entities;
Existing or potential agents or business partners;
Sponsors or promoters of promotions or competitions;
Credit reporting agencies, courts, and regulatory authorities for legal obligations;
Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing;
Google Analytics and other third parties for data collection.

Where the disclosure is subject to Australian privacy laws, some third parties may not be regulated by the Privacy Act. If such third parties engage in any act that contravenes the Australian Privacy Principles, they will not be accountable under the Privacy Act.

How We Treat Sensitive Information

Sensitive information, including racial or ethnic origin, political opinions, religion, trade union memberships, sexual orientation, health information, and criminal records, will only be collected with your consent. Sensitive information may only be used for purposes relating to the original purpose for which it was collected or as required by law.

Our Commitment to You

Your personal information will:

Be processed lawfully, fairly, and transparently;
Be collected for specific purposes and not processed in ways incompatible with those purposes;
Be adequate, relevant, and limited to what is necessary;
Be kept up to date;
Be kept in identifiable form only for as long as necessary;
Be processed securely to protect against unauthorized access or unlawful processing.

Your Rights and Controlling Your Personal Information

Your Choice: By providing personal information, you understand it will be collected, held, used, and disclosed in accordance with this Privacy Policy.
Information from Third Parties: If you provide personal information about someone else, you must have their consent to share that information with us.
Restrict and Unsubscribe: To object to direct marketing or unsubscribe from communications, contact us using the details provided or use opt-out facilities.
Correction: If you believe that any information we hold about you is inaccurate or incomplete, please contact us.
Complaints: If you wish to make a complaint, contact us, and we will investigate and respond promptly.

Storage and Security

We are committed to ensuring the security of the personal information we collect. However, we cannot guarantee the security of any information transmitted over the Internet. Any information exchanged is at your own risk.

Cookies and Web Beacons

We may use cookies and web beacons to collect information about your use of our online Services. Cookies allow third parties, such as Google and Facebook, to serve our ads on your social media. You can block cookies through your browser settings, but it may limit your access to some features of our Services.

Links to Other Websites

Our Services may contain links to other websites. We do not control these websites and are not responsible for the protection of any personal information provided while visiting them.

Amendments

We may update this Privacy Policy at any time. If we do, we will notify you of any changes via the contact details you have provided.

Contact Us

Business Owner: Sole trader Alexander Swan
ABN: 41965995393

Business Address:
Unit 1200
38 College Street
Darlinghurst NSW 2010

Support Email: info@sleephack.store

APPENDIX 1 – ADDITIONAL RIGHTS FOR INDIVIDUALS LOCATED IN THE EU

Under the GDPR, individuals located in the EU have additional rights regarding their personal information. Personal information under the GDPR includes any sensitive information outlined above, also known as ‘special categories of data.’

How We Process Personal Information

We process personal information for legitimate interests, contractual obligations, or legal obligations. If we rely on consent, we will seek your consent before processing personal information for specific purposes.

Data Retention

We will only retain your personal information for as long as necessary for the purposes for which it was collected or as required by law.

Data Transfers

We may transfer your personal information to countries that have different data protection laws. For more information, please contact us.